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618-457-8411 | 317 E Main St

AUTONET TV

AUTONET TV, Carbondale, IL

Questions to Ask Your Carbondale Service Advisor

Posted February 7, 2021 11:15 AM



We find that a lot of Carbondale drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Carbondale automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Carbondale. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Carbondale automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Carbondale service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

The Auto Shop
317 East Main Street
Carbondale, Illinois 62901
618.457.8411



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What Our Customers Are Saying

reviewiconHighly Recommended

I can't say enough about what a great auto repair place this is. Great people, Great customer service, Great Repair. I highly recommend The Auto Shop

, 11/16/2020

reviewicon

Everyone is very knowledgeable and accommodating. They also have very quick service, always take care of everything, and try to make the process as easy as possible!

, 05/04/2020

reviewicon

Good honest people who will treat you like family . My cars never go anywhere else .

, 04/22/2020

reviewiconThe Auto Shop is a Life Saver
Carbondale, IL

The Auto Shop was a life saver for me. I have a Land Rover that I just got not long ago. It needed a few fixes . They send you a report, call you if they spot anything wrong and will not fix it unless you say so. Jeremy and Stephanie at front office are really great people.

, 01/21/2020

reviewiconHighly recommend The Auto Shop
Carbondale

A fellow Veteran I serve on Honor Guard with works here, Brian Cleaver. He spoke highly of the place he worked at and Veterans always take care of other Veterans. The Auto Shop took great care of my 2003 Nissan Pathfinder. I really appreciated the report with images of the items I need to address with it. Low Pressure and didn't feel like I had to do anything I didn't want to. I depend highly on my vehicle and I was able to get it back in the same day. As a fellow small business owner, I also wanted to support a small business. Highly recommend The Auto Shop.

, 01/15/2020

reviewiconA Blessing!
Carbondale

They are a blessing! I'll always bring my car here! Thank you so much for all you did for me!! I love this family!

, 12/11/2019
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