Your cooling system is very important. It circulates coolant through the radiator and your engine to protect your car from overheating. There are five main components to the cooling system:
the radiator cap
the thermostat and
the water pump
The water pump's like the heart of your cooling system, circulating the fluid throughout your vehicle. It's a small pump that's driven by the engine; usually by belt, but sometimes by a chain or gear.
The water pump only operates when the engine's running. Water pump failure is pretty routine. We see it often at The Auto Shop. Some start failing at around 40,000 miles, but most fail by 100,000 miles. Consult your owners' manual or friendly and knowledgeable service advisor at The Auto Shop to see what's recommended.
Since a water pump either works or it doesn't, you need to change it when it fails. Water pumps fail in one of two ways: the bearings fail or they begin to leak. It's possible to have a leak from a cracked water pump, but it usually leaks at the gasket where it attaches to the engine.
So how can Carbondale drivers tell when the water pump is failing? If you can hear a low-pitched grinding sound coming from the water pump – it's got a problem. If you can see coolant in that area, you've got a leak.
Some water pumps are driven off the timing belt. They might be under a plastic cover so you can't see the water pump. Look for coolant on the driveway. If you see some, have The Auto Shop check it out.
Most timing belts need to be changed at 60,000 miles – some longer. It's a good idea to change your water pump at the same time if it's one of those that's driven off the timing belt. To start with, 90% of the work's already done with the timing belt change. And, if you don't, and develop a leak later, you'll have to change the belt again along with the water pump because the belt will have been contaminated by the leaking coolant.
The Auto Shop can replace a failed water pump with a brand spankin' new one or with a rebuilt pump. Rebuilt will save you some money, but ask your service advisor at The Auto Shop what he thinks. Don't feel too bad if your water pump gives out. They will all wear out eventually. We can get you back on the road and on with your life.
These guys are quick, do the job right and at exactly the price I was quoted. What more can you ask for?
-DJ Alleman - Mt. Zion IL.
Great shop! I don't trust anyone else with my car when I'm in Illinois
The people were very friendly and helpful. They let me keep my car on their lot for 2 weeks without charge while I am trying to figure out how to pay to get my car fixed. They are willing to work with you on things and I will for sure recommend them!
I was in a really tight spot Thanksgiving weekend, I was certainly thankful for this place. I am military and I was moving to San Diego when my engine blew. Unfortunately, my car was not worth the money to get the engine replaced nor did I have the time to get it done. The Auto Shop loaned me a car to get around for the weekend and told me where everything was in town. They not only helped me in a stressful situation but bought the title of a basically totalled vehicle. If I wasn't just passing through I would make this my go to mechanic any day. Thank you again for your amazing hospitality. TRULY A CLASS ACT.
Went to the auto shop a couple of weeks ago to fix a broken turn signal. Not only was I in and out within an hour, they charged me half of what I expected to spend. Needless to say I will absolutely be taking my car there in the future and I would recommend other people do the same.
The most helpful place I have ever gone for car service! Always fast and for a good price! I had my oil changed, a mirror put on, and a fuel line leak fixed for me.
I love The Auto Shop! They do great timely work. I like that I can wait in their home-like waiting area, and they do their best to make you feel comfortable. Jeremy and Natalie are very nice, and they do not make me feel like I am an idiot when they talk to me about what's wrong with my car. The technicians are well trained and do great work.
We have a Volkswagen Jetta that is old and expensive to repair. It had a diesel fuel leak. We were quoted about $400-$500 at other shops for the repair but The Auto Shop repaired it for under $200. They got us in quick and their customer service was amazing. We will definitely be returning in the future.
My truck with over 200,000 miles was having major suspension problems. The mechanics gave me a very reasonable quote for the work to be done. It turns out that the suspension was so badly rusted after nearly a quarter million miles that it took them 2 1/2 days of hard work to finally get all the work done. Despite the job being far more work than they expected, they not only stayed with the original quote, they actually charged me $100 less than they originally quoted. The number of car mechanics I have met that I can truly trust I can count on the fingers of one hand and have several fingers left over. The folks at The Auto Shop will never rip you off, their prices are very reasonable, communication is good and they are truly honest folks which is a rare quality nowadays.
They are so inviting when you walk in, Reasonably priced, and communicate with you about everything wrong with your car. I wouldnt take my car anywhere else!
-Justine - Carbondale, Il
As always, I had a great experience with The Auto Shop! I have a 23-year-old vehicle, so I especially appreciate their willingness to lay out all of my options, time lines, and prices and then talk me through the pros and cons if each.
I'll continue to recommend The Auto Shop to anyone who is looking for auto repairs or maintenance.
-Anna - Carbondale, IL
As always professional service at reasonable rates. A trusted family business earning a five star rating for service above and beyond the call. Highest recommendation.
-Jim Wells - Carbondale, Illinois
Great service. Fast and extremely affordable. I will be taking my cars to The Auto Shop
-Chris W - Carbondale
I've been using The Auto Shop for more than ten years. They have service some of my old and new vehicles have done everything from basic to major maintenance. They're a family business and I've gotten to know every single one of them. They're fabulous and wonderful people and they always make it convenient for me. It's a great place with top-notch customer service. They're good people who do good work.
I am extremely happy with my choice to take my car to get serviced at The Auto Shop! Prior to moving the the area, I had taken my car to the same family owned shop for years and I am glad to say that I have found my new go to guys!
Excellent service. Friends and I were traveling through and had some car problems. The staff at the auto shop were exceptionally helpful, didn't cost an arm and a leg, and we were back on the road in no time.
I have been going to the auto shop for a long time. They are always friendly, give me a ride when I need it, always call with estimates before doing work, and always call if there are any changes. If there are ever any problems, they always take care of it. Highly recommend this shop, have tried some others they dont compare
I am a college student and my car always needs to be fixed, so I have tried almost every auto shop in carbondale. The auto shop was the only shop that I liked, because they worked with me on prices and they took their time to make sure my car was fixed right.
I've been going to the auto shop for years and I have nothing but good things to say! They may not be the cheapest by any means, but they are friendly, honest and I trust them with my car - for anything from an oil change to a brake job - which to me is worth every penny. I have never ever felt that creepy mechanic vibe there - and hey, no one likes to hear what the damage is when your car needs work but Jeremy as the front desk is always happy to take his time and patiently explain what's going on and exactly what I'm paying for and why. The Auto Shop family is truly a shining example of what an honest American mom and pop business should be!
I have been to The Auto Shop several times. I love that it is family owned. Everyone has always been very friendly and I have never had a reason to believe that anyone has been dishonest. All details were explained to me thoroughly and only the work I approved was done to my car. Prices are a little higher than some other places, but it's worth it to me because I know I am getting good quality work and I know I can trust these people!
Great customer service, honest personnel and clean facility. The auto shop is family owned and operated which I tend to try and take my business to all local and family business.
I have been taking my vehicle to the Auto Shop for the past 2 years. Yes it is a little overpriced, but I have had nothing but good experiences. The difference between the Auto Shop and other shops in Carbondale, is that I know my car will be fixed correctly when it is finished. They explain everything to me when I ask. Every other mechanic in Carbondale is a flat out CROOK! Never go to Midas! Go to the Auto Shop and breathe easy knowing your car will be taken care of.
I have been using the Auto Shop since 2007. They helped me with several problems that I had with a Honda Accord that I owned as well as a Ford Escort. I always speak to Jeremy at the front desk. He is very knowledgeable and keeps in great contact with me. He will even text message me, if I say that it is okay (he always asks first), which is very convenient for my work schedule. I work for a local Police Department and it is very inconvenient when I have vehicle problems. He always gets me a timely, transparent, and fair estimate. The shop never completes any unauthorized work and keeps in excellent contact with me throughout the process. I took my Ford Explorer to the Auto Shop and had it checked out before I bought it. It has been a great vehicle for me and I did not have any major or avoidable problems. If you are a student, or a professional in the area I would highly recommend the Auto Shop. Fast, Fair, and Reliable.
This was my first ever experience going to the Auto Shop. They do really quality work and seem to really care for their customers. They told me about problems wrong with my car that that i had no ideal was wrong with it. They checked certain things that big name car shops like Meineke wouldn't have even looked into. They also are very helpful with explaining the technical stuff wrong with your car that is hard to understand if you don't know much about cars. I recommend The Auto Shop over other Carbondale auto shops because you wont be sorry for with the reliable job they will do on your car.
I've been going to The Auto Shop for several years and I've always been pleased with the service. They've really helped me when money is tight and they've always done an outstanding job of keeping me informed about the needs of my vehicle. This is the only shop in town that I feel has been 100% honest with me, quickly makes the right diagnostic, and does the work right the first time. I highly recommend The Auto Shop to everyone.
I really appreciate having a business like yours that I can count on, whether its help me with a little spring cleaning on my vehicles, manufacturer warranty repairs, or just helping out with my wife's car when I am out of town. All of you are wonderful professionals and people!!
My daughter is attending school at SIU, she encounters car problems, and even though I'm 400 miles away, The mechanics at The Auto Shop worked patiently with me as they diagnosed the problem. They provided a thorough and fair assessment of the problem, explained the recommended fixes thoroughly (provided options), priced the repairs very fairly and performed the work to our satisfaction. My daughter's car runs better than before! It's comforting to know there's now a place my daughter can go to in the future without having to be concerned about her being taken advantage of. Thank you, Auto Shop!
I was pleased as always with my auto repair at the Auto Shop. My car was doing some strange things and it took some time to diagnose, but they figured it out. Stephanie took extra time to search for parts for me as my situation was a little different than usual. My car was fixed by the end of the next day and Stephanie even delivered it to my work so I could have it that night. As always I was very happy and confident in the work done by their mechanics.